Terms & Conditions
On TRE.GE you can buy official Georgian Railways train tickets.
To purchase each ticket, it is necessary to fill in the personal information of the passenger, including the ID number. The time for purchasing tickets is 10 minutes and the user is responsible for the correctness of the information provided. Passengers will not be allowed to board the train if they provide incorrect ID or passport information.
Please note that it is equally important to fill in the mobile phone number and email address correctly, as the e-ticket will be sent to the contact information you provided.
You can buy a ticket on the website with or without registration. Note that if you buy a ticket without registration, your active ticket link will be sent via SMS and email address and you will not have access to it in your TRE.GE profile.
To buy a ticket, first of all, you have to select the cities of the desired destination, specify the date of departure and return, the number of passengers and search. Choose desired time in the search result list and continue buying tickets. In the next step, you have to fill in the passenger's name, surname, ID number and proceed to payment.
You can buy multiple tickets with only one passenger's ID number. It is necessary that the person whose name all the tickets are issued is one of the passengers.
If you buy a ticket from us, you only need a passenger's ID card or passport when entering the train.
Ticket Return
The rules of Georgian Railways apply when returning a ticket, and it is possible to return three hour before the departure of the train.
The ticket can be returned from the profile of the registered customer; Also through a message received on email or mobile number (WhatsApp). The amount of the travel document (ticket) is returned to the passenger without the commission cost.
Privacy policy
Personal information entered by the user during registration and/or ticket purchase is protected and regulated by the " Georgian Personal Data Protection Service".
All information specified during the transfer is processed by the bank in a specially protected system and TRE.GE does not have access to it.
To ensure smooth service and facilitate any necessary communications regarding your booking, TRE.GE may share your name and mobile phone number with the respective service provider (Georgian Railway, Georgian Bus). This information is provided solely to allow these providers to contact you in cases where it is required to complete or manage your booking. This information will not be used for any marketing purposes.