Question 1

How to buy a ticket online?

Accepted Answer

First, you select the cities of the desired destination, specify the date of departure and return, the number of passengers and search. You select the desired flight in the search list and continue buying tickets. In the next step, you fill in the name, surname and personal number of the passengers and proceed to payment.

Question 2

What do I need to get on the train?

Accepted Answer

The passenger will be admitted to the train upon presentation of the travel document and identity card

Question 3

Can I buy tickets with one ID?

Accepted Answer

A maximum of 8 tickets can be purchased in one direction with one ID document. It is necessary that the person in whose name all the tickets are issued is one of the passengers.

Question 4

How to return a purchased ticket??

Accepted Answer

The ticket can be returned from the registered client's profile;
Also through a message received by email or mobile phone number (WhatsApp).
There is a return button on the ticket, mark it and follow the instructions.
You can return your ticket after entering the one-time confirmation code received by email.
Please note the conditions for returning tickets:

• Total ticket price – no later than 15 hours before train departure;
• 85% of the ticket price – from 15 to 4 hours before train departure;
• 70% of the ticket price – up to 3 hours before train departure;
• Not returned after less than an hour.

Please note that there should be more than an hour before the train leaves the starting station to cancel ticket.
The fee is fully refundable only in cases initiated by GR (accident, fire, earthquake, landslide...)

Note: the amount of the travel document (ticket) is returned to the passenger without commission.

Question 5

Is it possible to change the date or time of departure, name and surname or selected seats in an already purchased ticket?

Accepted Answer

Ticket exchanges are possible if the desired tickets are available on the website. You can only change the class/seat type, passenger name, departure date, or time. To exchange a ticket, follow the instructions in the notification received via email or mobile (WhatsApp). On the ticket page, you will find a "Ticket Exchange" button—select it and follow the provided steps. Important: Ticket exchanges can only be made once. A ticket that has already been exchanged cannot be changed again.

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